Summary
This article discusses errors that may occur when trying to access Dremio Cloud due to network connectivity issues, such as "An unexpected error occurred" or "Unable to communicate with Dremio." It provides steps to verify the issue and a solution to resolve it.
Reported Issue
When navigating through the Dremio Cloud UI, you may encounter errors like "An unexpected error occurred" or "Unable to communicate with Dremio," indicating that your network is unable to reach Dremio Cloud.
Relevant Versions
Dremio Cloud
Troubleshooting Steps
1. Ping the Dremio Cloud endpoints from your terminal or command prompt to get the IP addresses.
2. Check your browser's developer console for CORS errors, which indicate that your network is blocking access to the Dremio Cloud endpoints.
Cause
This issue is commonly caused by company-managed network policies such as firewalls, proxies, VPNs, etc., that may not have the Dremio Cloud domain or IP addresses allowlisted, preventing the browser from making the necessary calls.
Steps to Resolve
Request your IT or Networking team to allowlist the Dremio Cloud endpoints/IP addresses.